Cancellations & Refunds
Last updated: January 19, 2024
3. Process
At Creativestudio.work, we strive to ensure that every project leads to a successful and satisfying outcome for both clients and freelancers. However, we understand that there may be circumstances where cancellations or refunds become necessary. This policy outlines our approach to handling cancellations and issuing refunds to keep the process as fair and transparent as possible.
1. Project Cancellation
By clients:- Initiation: Clients may request the cancellation of a project by providing a valid reason.
- Review: Creativestudio.work will review the cancellation request to determine if it meets our criteria for a valid cancellation, which includes failure to meet agreed-upon milestones, non-delivery by the freelancer, or project scope changes.
- Refund: If the cancellation is approved, clients may be eligible for a full or partial refund based on the stage of project completion and the terms agreed upon at the start of the project.
By freelancers:
- Notification: Freelancers who wish to cancel a project must notify both Creativestudio.work and the client as soon as possible, providing a valid reason for the cancellation.
- Impact: Freelancers should be aware that repeated cancellations or failure to complete projects may affect their reputation and ability to secure future work on the platform.
2. Refunds
- Eligibility for Refund: refunds will be processed to the original method of payment within 7-10 business days of the cancellation. We will notify both parties once the refund has been initiated.
- Partial Refunds: In cases where work has already commenced, and a client wishes to cancel, a partial refund may be offered, subject to the amount of work completed.
3. Process
- Request: To request a refund, clients must submit a claim through Creativestudio.work within a specified period after project completion or the agreed-upon delivery date.
- Evaluation: Creativestudio.work will evaluate the claim, considering all evidence provided by both parties. We may require additional information or mediate a resolution between the client and freelancer.
- Outcome: If a refund is granted, it will be processed back to the original payment method used for the project. The timeframe for the refund to be reflected in your account may vary depending on your bank or payment provider.
4. Dispute Resolution
- In the event of a dispute regarding cancellations or refunds, Creativestudio.work offers a mediation service to help both parties reach a satisfactory resolution. We encourage clients and freelancers to communicate openly and attempt to resolve disputes amicably before escalating the issue to our mediation team.